PRIVACY POLICY
1. All personal Customer data that has been obtained from www.mysnack.ee website visits and purchases is treated as confidential information. Premium Brands OÜ undertakes not to disclose the customer’s personal data to third parties. The company uses the Customer’s personal data to ship the ordered products to the Customer or to contact him or her in case of questions related to the order. The Customer has the right to request the deletion of their data from the company’s database.
1.1. Premium Brands OÜ is not liable for damage caused by improper use of the ordered products, as well as for delays in delivery, if this is due to circumstances and / or force majore beyond Premium Brands OÜ’s control.
1.2. Premium Brands OÜ does not compensate the moral damage to the customer that may be caused by changing the delivery times, prices and other conditions within the framework of these conditions.
1.3. Premium Brands OÜ does not compensate the customer for unused opportunities that have become apparent as a result of changes in delivery times, prices and other conditions.
1.4. Disagreements and disputes arising from the fulfillment of these conditions shall be settled by the parties primarily through negotiations. If disputes arising from the sales agreement cannot be resolved through negotiations between the parties, the Customer and / or Premium Brands OÜ have the right to apply to the relevant state agency and / or court to protect their rights.
2. PRINCIPLES FOR PROCESSING CUSTOMER DATA
2.1 Premium brands OÜ processes the personal data submitted by the Customer in accordance with the requirements established in the European Union and national legislation.
2.2 The controller of the Customer’s personal data is Premium Brands OÜ, registry code 12472885, address Rävala pst 19-70, Tallinn, Harjumaa, 10143.
2.3 The personal data to be processed is the data requested from the Customer upon registration of the account and / or placement and execution of the order.
2.4 The personal data processed by Premium Brands OÜ is:
2.4.1 Customer’s first and last name, username, contact information (e-mail, phone number, address, user’s language, etc.);
2.4.2 Company details (name, address, registry code, etc.);
2.4.3 Order history and order information;
2.4.4 Information on the services used, customer satisfaction, and data related to complaints;
2.5 The company Premium Brands OÜ has the right to save all the necessary additional data (except sensitive personal data) provided by the Customer for the execution of the order (contact details of the recipient, etc.), including the Customer’s orders given by all means of communication (e.g. telephone and computer network).
2.6 In addition to the personal data published by the Customer, Premium Brands OÜ has the right to check and, if necessary, supplement the Customer’s personal data with data obtained from public sources and other legally accessible sources.
2.7 The main objectives of processing the Customer’s personal data are:
2.7.1 Accepting orders (incl. transmission of information related to the order);
2.7.2 Fulfilling obligations to the Customer regarding the delivery of products and provision of services;
2.7.3 Delivering goods;
2.7.4 Communicating with the Customer and forwarding offers of products and services to the Customer;
2.7.5 Ensuring the fulfillment of the Customer’s payment obligations;
2.7.6 Management and analysis of the Customer base in order to improve the availability and quality of products, services and to create more personalized offers to Customers;
2.7.7 Conducting customer satisfaction surveys.
2.8 If the Customer has expressed a desire to receive Premium Brands OÜ newsletters and / or personal offers, the Customer has the right to unsubscribe at any time by sending a corresponding notice to the e-mail address info@premiumbrands.ee.
2.9 Notices related to the performance of the agreement (e.g. a reminder to fulfill an obligation in relation to the agreement) are not considered as advertisements and offers.
2.10 Premium Brands OÜ does not transfer the Customer’s personal data to third parties, except for:
2.10.1 In cases prescribed by law;
2.10.2. To the company providing the transport service to the extent necessary for the delivery of the products to the Customer;
2.10.3. To companies providing payment solutions to the extent necessary to pay for the products;
2.10.4. Debt collection service providers and credit registers.
In cases mentioned in section 2.10.2. and 2.10.3. the Customer’s personal data is processed for the purpose of fulfilling the order and the authorized processors ensure the same protection of personal data as Premium Brands OÜ.
2.11 Cookies are used on the websites of Premium Brands OÜ. A cookie is a small text file that a web browser automatically saves to a device used by a Customer.
2.12 We use the following cookies:
2.12.1 Session cookies intended to enable the use of the service;
2.12.2 Persistent cookies, the purpose of which is to remember the Customer’s choices on the websites of Premium Brands OÜ;
2.12.3 First and / or third party cookies intended to show the Customer relevant advertising, offers, and to improve the website user experience for the Customer;
2.12.4 Third party analytics cookies to optimize marketing communications.
2.13 The Customer has the right to refuse to store cookies on his or her computer. If desired, the Customer must change the settings of their web browser.
2.14 When blocking cookies, the Customer must take into account that not all functions of the website may be available to the him or her.
2.15 Premium Brands OÜ takes all precautions (both technical and physical) to protect the Customer’s personal data. Only authorized individuals have access to change and process the data.
2.16 Each user account holder is responsible for the security and accuracy of their account information. Premium Brands OÜ does not take responsibility for the user account data reaching third parties through the account holder. The Customer is also obliged to notify Premium Brands OÜ immediately if the person responsible and / or authorized for placing the Order changes.
2.17 By starting to use Premium Brands OÜ websites or creating a user account in web environments, the Customer has read and agreed to these principles and conditions. The Company reserves the right to change the general terms and conditions of the privacy policy when necessary and will notify all Customers who have a user account.
2.18 The Customer has the right to inspect his or her personal data at any time and request their correction or deletion, unless otherwise provided by law. To do this, contact Premium Brands OÜ data protection specialist Ellyt Talv at ellyt@premiumbrands.ee. Customer inquiries will be answered within 30 calendar days.
2.19 The data processor forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.